Complaints

We always endeavour to provide the best service and products

for our customers. However, on rare occasions, we recognise

that there may be times where our customers may not be

completely satisfied.

To ensure we are able to put things rights as soon as we can,

please read our complaints procedure below and we will

respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please

inspect the work to ensure everything has been carried out to

our usual high standards.

In the unlikely event there is anything you are not completely

satisfied with, please contact us as soon as you can in order that

we can rectify any problems as soon as possible.

Where we cannot resolve any complaints using our own

complaints procedure, as a Which? Trusted trader we use

Dispute Resolution Ombudsman for dispute resolution. In the

unlikely event of a complaint arising and you wish to refer the

complaint to them please contact us on 0117 456 6031 or via

their website

http://www.disputeresolutionombudsman.org/which-trusted-

traders-partnership/